All cancellations must be received at least 24 hours before your training session in order to avoid being charged for your session. Clients who do not cancel with 24 hours notice will be charged for the cancelled session.
Optimum Bodies understands that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 24 hour notice. Subsequent short-notice cancellations will be charged for the session. The free short-notice cancellation only applies if Optimum Bodies is notified prior to the session start time. No shows are not eligible for the free cancellation.
If you need to cancel a session, please call: 905-231-2234 or email info@optimumbodies.com.
Optimum Bodies does not offer REFUNDS on PERSONAL TRAINING PACKAGES or CLASS PACKAGES or MONTHLY MEMBERSHIPS. A membership may be put on hold due to illness with a written medical note.
MONTHLY TRIAL PASSES are NON REFUNDABLE and CANNOT be PUT ON HOLD.
ALL PACKAGES EXPIRE 1 YEAR FROM DATE OF PURCHASE. PACKAGES ARE NON-TRANSFERABLE.
CLASS Cancellations
Please let us know if you have pre-registered for a class and are unable to attend. If you repeatedly reserve a class and don’t show up without cancelling your reservation, your ability to reserve classes online may be suspended.
Drop In and Reservations
You can always walk in without a reservation, however pre-registering is recommended, especially during peak times.
At Optimum Bodies Inc. we accept Visa, Mastercard, Interac and Cash. Visa and Mastercard are accepted online.
